The situation
Dermatology consultations end with a treatment plan, not a moment to ask for a review. Satisfied patients moved on with their day; the few who wrote reviews were usually the ones with a complaint. The public rating did not reflect the care most patients received.
What changed
MyDermaCare connected Loops to its consultation flow. After every appointment, each patient receives a short email with a single question about their visit, plus one reminder if they don't answer. Every answer lands on the team's board, so they see what patients are saying as it happens, and the review request takes patients straight to the clinic's Trustpilot profile in one tap.
The result
The clinic holds a 4.6 TrustScore across 110 reviews, every one from a patient who was asked after their visit. The team reads every feedback answer, so issues are picked up and solved quickly.
“Our happy patients weren't leaving reviews; the unhappy ones were. Loops changed that. Every patient now gets a short email after their consultation asking how it went, and the reviews started coming in. We're at 4.6 on Trustpilot with more than a hundred reviews, and when something goes wrong we hear about it straight away.”