The situation
Dermatology consultations end with a treatment plan, not a moment to ask for a review. Satisfied patients moved on with their day; the few who wrote reviews were usually the ones with a complaint. The public rating did not reflect the care most patients received.
What changed
MyDermaCare connected Loops to its consultation flow. After every appointment the patient receives a short email with a single question. Anyone who answers with a high score is thanked and invited to leave a review on Trustpilot with one tap. Anyone who is not happy is asked what went wrong and the message goes straight to the team, privately.
The result
The clinic holds a 4.6 TrustScore across 110 reviews, and every review reflects a patient who was asked, not one who went looking for a place to complain. Problems now arrive by private message first, which means they can be solved before they become public.
“Our happy patients weren't leaving reviews; the unhappy ones were. Loops changed that. Every patient is asked after the consultation, and the ones who loved it are invited to say so on Trustpilot. We're at 4.6 with more than a hundred reviews, and we hear about problems privately before they become public.”