Angry customers review you on their own. Happy ones forget. Loops asks every customer how it went, listens to all of them, and makes leaving a review a one-tap job.
Four moving parts, zero babysitting. Set it up over coffee and let it run.
A short, personal email with the scale embedded. The first click already counts — response rates 2–3× higher than survey links.
Every answer lands on the Net Promoter Score (NPS) scale, so you see who is delighted and who needs a call. Anyone can add a comment, and it comes straight to you.
Thanks for telling us how it went. Would you share your experience in a quick review?
A warm follow-up to every customer with a direct link to your review page, sent while the visit is still fresh. Google by default, or Trustpilot, Facebook, Yelp or any other link. No searching, no forms.
New Google reviews, your rating, responses and who to call, in one email a month. Zero dashboards to remember.
You add customers. Loops does everything after that, forever.
Set up your businessType a name and email, drop in a spreadsheet, or share a link on WhatsApp or a receipt. Or let Zapier, Make, n8n or the API do it for you.
See all integrationsPick your industry and get a template proven to get answers — smileys for clinics, stars for restaurants, a quick 1–5 for B2B and software. Tweak it in a block editor with a live preview.
"Everyone was lovely — highly recommend!"
Every customer gets a thank-you and a one-tap link to leave a review. The board shows who is delighted, who needs a call, and every comment they left. Hands-off from here.
What happens when a business asks everyone, honestly, at the right moment.
“Our happy patients weren't leaving reviews; the unhappy ones were. Loops changed that. Every patient now gets a short email after their consultation asking how it went, and the reviews started coming in. We're at 4.6 on Trustpilot with more than a hundred reviews, and when something goes wrong we hear about it straight away.”
Per business, everything included. Add as many businesses as you run.
Remove Loops branding from every email your customers see. Your name, your voice — our plumbing stays invisible. One fee covers all your businesses.
Agency or running many locations? See the agency plan.
By email, seconds after your system calls our API (or you upload a CSV, or share the link). The score scale is embedded in the email itself — the first click already records the answer, which is why response rates are 2–3× higher than survey links.
Scores are normalized to the 0–10 Net Promoter Score (NPS) scale, the industry standard: promoters, passives and detractors. Stars, smileys and the 1–5 scale map onto the same range (5 = 10), and the classic 0–10 is still available in the builder. The score is for your board and your report: every customer gets the same follow-up and the same review link, whatever they answer.
They get the same thank-you and review link as everyone else, plus a box to tell you more. Their answer lands in the Detractors column of your board and in your monthly report, so you hear about it early and can call them to put things right.
It's the default destination — search for your business in the wizard and the follow-up links straight to your Google review box. No profile? Paste any review link: Trustpilot, Facebook, Yelp, Zomato, anything.
Cancel any time from the customer portal. Your subscription stays active until the renewal date you already paid for, then it stops: no more emails go out and the API returns an error for that business. Your responses and board stay visible, and your data remains exportable.
Need the link itself? Free Google review link generator. No signup.
Your customers meant to say how it went. Loops asks every one of them at the right moment and makes leaving a review a one-tap job.
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